Q: Why can’t you simply
tell me what my password is or what the answers to
my security questions are?
A: For your security, we only
have access to the account number and the email
address associated with it. We do not have
access to your password, which questions you
chose or what your responses were. |
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Q: Do you share my email address
with others?
A: Although we have access
to your email address, we do not share it with
others. We will, on occasion, use it to contact
you about happenings at the credit union, urgent
member information, or, if you so choose, promotions and
specials. |
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Q: Do I have to enter my responses
to the security questions exactly as I did during
the set-up?
A: Yes. The security question response
will not allow you access to the account unless the
answers are entered identically. For example, if
your initial response was May 06, 2006, the following
responses would not be valid: May 6, 2006; May 06
2006; 06/06/2006; 2006, May 6. |
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Q: Why am I being asked to answer
my security questions again?
A: Each time you access your
account from a different computer, you will be
asked to answer the security questions. This is
to ensure that you are the one trying to gain access,
as our server does not recognize the computer as yours.
Additionally, if you perform a disk clean-up on your computer,
you will be required to answer the security questions. |
